API Customer Support Technician at FICS - Financial Industry Computer Systems, Inc · Addison, TX · Joined
FI
API Customer Support Technician
FICS - Financial Industry Computer Systems, Inc · Addison, TX · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
FICS is looking for an API Customer Support Technician to help customers integrate with its mortgage technology APIs by diagnosing issues, testing APIs, maintaining documentation, and delivering training. The role requires 1-3 years of technical support experience, working C# knowledge, and a solid understanding of RESTful API design.
What you’ll do
Support customers integrating with FICS mortgage technology APIs
Diagnose and reproduce integration issues
Test APIs before releases
Maintain technical documentation
Develop and deliver customer training
What you’ll need
1-3 years of technical support, application support, or developer-relations experience
Working knowledge of C# to read, debug, and modify customer integrations
Solid understanding of RESTful API design
Proficiency with Microsoft Office and ability to learn internal tools in a Windows environment
Excellent communication skills and ability to present to groups of 20+
Exposure to SQL/database querying; mortgage or financial-services domain experience preferred
Original job description
Financial Industry Computer Systems, Inc. (FICS) is hiring an API Customer Support Technician to support customers integrating with its mortgage technology APIs. The role diagnoses and reproduces integration issues, tests APIs before releases, maintains technical documentation, and develops and delivers customer training.1–3 years of technical support,…