Program Manager - Proactive Customer Engagement at Broadcom · Princeton, NJ+3 more · Joined
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Program Manager - Proactive Customer Engagement
Broadcom · Princeton, NJ+3 more · Just now · 0 applicants
NewOn-siteFull-timeSenior
Pay
$90k–$144kListed
Workplace
On-site
Job type
Full-time
Level
Senior
Team: Technical Support · Source: jobright · Posted by joined-scrapper
About the role
Broadcom seeks an experienced Program Manager to lead proactive customer engagement initiatives within its Technical Support organization, using customer insights and operational data to improve product adoption and reduce reactive support interactions.
What you’ll do
Lead strategic initiatives within the Technical Support organization
Use customer insights and operational data to improve product adoption
Reduce reactive support interactions
Enhance customer outcomes
What you’ll need
Bachelor's degree and 8+ years in program management, technical support, customer success, or related role
Experience designing and managing cross-functional initiatives with measurable business outcomes
Strong understanding of enterprise Technical Support operations and customer engagement strategies
Demonstrated ability to analyze data and translate insights into actionable programs
Strong project and program management skills with ability to manage multiple initiatives
Previous support management experience in an enterprise software environment
Original job description
Broadcom is seeking an experienced Program Manager to lead strategic initiatives within its Technical Support organization. The role focuses on developing scalable proactive customer engagement programs, using customer insights and operational data to improve product adoption, reduce reactive support interactions, and enhance customer outcomes.*…