Customer Support Engineer at San Francisco Compute Company · San Francisco, CA · Joined
SC
Customer Support Engineer
San Francisco Compute Company · San Francisco, CA · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Customer Support Engineer role owning enterprise support issues and troubleshooting GPU infrastructure, compute, networking, and platform problems at San Francisco Compute. The role involves coordinating incident resolution with engineering and infrastructure teams and helping build support processes from scratch.
What you’ll do
Own enterprise support issues
Troubleshoot compute, networking, and platform problems
Coordinate incident resolution with engineering and infrastructure partners
Explain technical problems to customers and internal teams
Build process and coverage from scratch
Ensure customers reach good outcomes
What you’ll need
3-5 years in technical support or customer support engineering
Explain technical problems clearly to both technical customers and internal engineering teams
Calm under pressure
Excellent written communication
Excited to help build process and coverage from scratch
Original job description
San Francisco Compute builds and operates GPU infrastructure and supercomputers for customers. The Customer Support Engineer owns enterprise support issues, troubleshoots compute, networking, and platform problems, and coordinates incident resolution with engineering and infrastructure partners.3-5 years in technical support, customer support engineering,…