Developer Support Engineer, Open API at Buildertrend · United States · Joined
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Developer Support Engineer, Open API
Buildertrend · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
$90k–$120kListed
Workplace
Remote
Job type
Full-time
Level
Middle
Team: Open API · Source: jobright · Posted by joined-scrapper
About the role
Provide technical support and troubleshooting for Buildertrend's Open API platform, helping customers integrate and build with it. Establish and maintain a consistent API support approach, keeping customers and internal teams informed.
What you’ll do
Provide technical support to API customers
Troubleshoot and escalate API issues
Help customers build with the platform
Establish the API support approach
Keep customers, internal teams, and support materials informed
What you’ll need
3+ years in technical support or API troubleshooting (or 2+ with autonomy)
Make and read REST API calls in curl or Postman
Interpret HTTP status codes and JSON errors
Troubleshoot authorization flows and tokens
Communicate clearly and stay calm with frustrated customers
Experience with Python/JavaScript, MCP, agentic AI, and log tools
Original job description
Buildertrend Solutions, Inc. is hiring a Developer Support Engineer for its Open API platform. The role provides technical support to API customers, troubleshoots and escalates issues, and helps customers build with the platform. It also establishes the API support approach and keeps customers, internal teams, and support materials informed and aligned.3+…