Product Support Analyst I at InComm Payments · Columbus, GA · Joined
IP
Product Support Analyst I
InComm Payments · Columbus, GA · Just now · 0 applicants
NewOn-siteFull-timeJunior
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Junior
Source: jobright · Posted by joined-scrapper
About the role
InComm Payments seeks a Product Support Analyst I to provide second-level technical and operational support for mobile/web applications, retailer terminals, and point-of-sale solutions. The role resolves client and merchant issues, manages tickets and escalations, and supports merchant onboarding while delivering excellent customer service.
What you’ll do
Provide second-level technical and operational support for mobile and web applications, retailer terminals, and POS solutions
Resolve client and merchant issues involving prepaid and financial products
Manage tickets and escalations
Support merchant onboarding
Provide outstanding customer service
Work effectively in a team environment
What you’ll need
1+ years of experience in customer service
Excellent verbal and written communication
Ability to provide outstanding customer service
Demonstrated skills working in a team environment
Ability to analyze and solve problems
Ability to multi-task and prioritize in a fast-paced environment
Original job description
InComm Payments is hiring a Product Support Analyst I to provide second-level technical and operational support for mobile and web applications, retailer terminals, and point-of-sale solutions. The role resolves client and merchant issues involving prepaid and financial products, manages tickets and escalations, and supports merchant onboarding.1+ years…