About the role

What you’ll do

• Design, improve, and scale post-sale business processes supporting the customer revenue lifecycle
• Own post-sale workflows that support retention and predictable renewals
• Lead cross-functional process improvement, adoption, and AI-enabled operational practices
• Drive adoption of operational practices and tools across post-sale functions
• Deliver measurable improvements in renewal execution and operational efficiency

What you’ll need

• Extensive experience in Revenue Operations, Customer Success Operations, or GTM Operations in SaaS
• Demonstrated ownership of post-sale process design including renewals, customer health, retention, or risk management
• Proven ability to lead complex cross-functional initiatives from discovery through implementation and adoption
• Strong understanding of CRM data models and customer success platforms, with experience using Gainsight or comparable platforms and Salesforce or similar CRMs
• Typically 9+ years of relevant operations experience, including 4+ years focused on post-sale operations or process ownership
• Experience supporting enterprise B2B SaaS subscription businesses and using AI-enabled tools for operational analysis, workflow improvement, or automation

Original job description