Director of Customer Service at Thorne · United States · Joined
T
Director of Customer Service
Thorne · United States · Just now · 0 applicants
NewRemoteFull-timeManager
Pay
$120k–$140kListed
Workplace
Remote
Job type
Full-time
Level
Manager
Team: Customer Service · Source: jobright · Posted by joined-scrapper
About the role
Thorne is hiring a Director of Customer Service to lead the department's day-to-day operations, develop the team, and align service operations with company growth, retention, and efficiency goals. The role requires extensive customer service leadership experience and expertise in multi-channel support, DTC/B2B, and customer service platforms.
What you’ll do
Lead day-to-day customer service operations
Deliver high-quality, scalable customer experience across channels
Develop and motivate high-performing teams
Align service operations with company growth, retention, and efficiency goals
Manage performance, workforce planning, and multi-channel support
Use data and reporting to drive performance and decision-making
What you’ll need
College degree required
Minimum 10+ years of customer service experience with leadership responsibility in a fast-growing organization
Experience managing teams across DTC, B2B/Retail, and Returns
Strong understanding of customer service operations including performance management, workforce planning, and multi-channel support
Experience with customer service platforms such as Salesforce, AWS, FlipCX, Medallia, and EDI
Strong communication skills and ability to interact with employees, leadership, and cross-functional partners
Original job description
Thorne is hiring a Director of Customer Service to lead the department’s day-to-day operations and overall performance. The role is responsible for delivering a high-quality, scalable customer experience across channels, developing the team, and aligning service operations with company growth, retention, and efficiency goals.A college degree is required…