Transcat · United States · Just now · 0 applicants
NewRemoteFull-timeJunior
Pay
$22–$25/hrListed
Workplace
Remote
Job type
Full-time
Level
Junior
Source: jobright · Posted by joined-scrapper
About the role
Transcat is seeking an entry-level IT Support Analyst to provide Tier 1 technical support, handle service requests, and troubleshoot issues while maintaining excellent customer service and documentation.
What you’ll do
Resolve service requests
Troubleshoot devices and software
Document tickets
Escalate complex issues
Maintain customer service
What you’ll need
Exceptional customer service skills
Ability to identify patterns and areas for improvement
Experience with documentation and feedback
Ability to operate with minimal supervision
Associate's degree or equivalent experience
0-2 years of IT support experience
Original job description
Transcat is hiring an IT Support Analyst to provide Tier 1 technical support for end users and business systems. The role resolves service requests, troubleshoots devices and software, documents tickets, and escalates complex issues while maintaining customer service.Exceptional customer service skillsAbility to identify patterns, not just individual…