Customer Success Manager at ServiceTitan · United States · Joined
S
Customer Success Manager
ServiceTitan · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
$77k–$115kListed
Workplace
Remote
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
ServiceTitan is seeking a remote Customer Success Manager to support a portfolio of customers, helping them optimize their use of the platform through relationship management, product guidance, and proactive engagement. The role focuses on driving customer outcomes, retention, and revenue growth.
What you’ll do
Manage a designated portfolio of customers and optimize their ServiceTitan usage
Drive customer outcomes, retention, and revenue growth
Engage proactively to resolve issues and provide product guidance
Conduct product training and re-sell customers on the platform
Use de-escalation and problem-solving skills to handle customer challenges
Manage multiple projects and priorities in a remote setting
What you’ll need
Customer value, ROI, and business outcome-driven mindset
Strong de-escalation and problem-solving skills
Excellent written and verbal communication
Ability to multitask and manage multiple projects with attention to detail
Self-starter comfortable in fast-paced environments
Proficiency with Salesforce, Gainsight, Tableau, and ServiceTitan
Original job description
ServiceTitan hires a Customer Success Manager to support a designated portfolio of customers and help them optimize their use of the ServiceTitan platform. The role focuses on customer outcomes, retention and revenue growth through relationship management, proactive engagement, issue resolution, and product guidance.A customer value, ROI, and business…