Support Engineer III at GitHub · United States · Joined
G
Support Engineer III
GitHub · United States · Just now · 0 applicants
NewRemoteFull-timeSenior
Pay
$41–$109/hrListed
Workplace
Remote
Job type
Full-time
Level
Senior
Source: jobright · Posted by joined-scrapper
About the role
GitHub seeks a Senior Support Engineer to provide technical support for enterprise customers, troubleshoot issues, manage tickets and outages, and collaborate with engineering and support teams. Requires 5+ years of experience in technical support or related fields and proficiency with Git/GitHub, Linux, cloud platforms, and automation tools.
What you’ll do
Troubleshoot customer technical issues
Manage support tickets and incident/outage responses
Report product feedback to engineering teams
Collaborate with customers, Engineering, and support team
Provide technical support to enterprise customers
Participate in on-call rotation for weekends and holidays
What you’ll need
5+ years in technical customer support, system administration, or related (or 3+ with relevant degree)
Proficiency with Git, GitHub, and version control systems
Experience with software development workflows (CI/CD, code security, issue tracking, IDEs)
Linux system administration experience (Docker, systemd, openssl)
Familiarity with cloud/virtualization platforms (VMware, KVM, AWS, Azure)
Excellent communication, collaboration, and customer-service skills
Original job description
GitHub is hiring a Support Engineer III to provide technical customer support and improve its support operations. The role involves troubleshooting customer issues, managing tickets and outages, reporting product feedback, and collaborating with customers, Engineering, and the support team.5+ years' experience in technical customer support, technical…