Strategic Support Engineer at Proscia · United States · Joined
P
Strategic Support Engineer
Proscia · United States · Just now · 0 applicants
NewRemoteFull-timeSenior
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Senior
Source: jobright · Posted by joined-scrapper
About the role
Proscia seeks a Strategic Support Engineer to own technical relationships and issue resolution for strategic accounts, leading incident response and influencing product priorities. The role requires deep digital pathology/healthcare expertise, AI-fluent workflows, and strong troubleshooting skills in a remote, full-time position.
What you’ll do
Own technical relationships and issue resolution for strategic customer accounts
Lead incident response
Work with internal teams to inform product priorities
Maintain customer technical health
Manage multiple high-profile accounts at once
Prioritize by business impact and proactively anticipate customer needs
What you’ll need
Bachelor's degree in Computer Science, Biomedical Engineering, or related field, or equivalent experience
5+ years of technical support experience with large strategic accounts
Expertise in digital pathology, healthcare, or related industries
Fluency with AI-assisted workflows and validating AI output
Hands-on proficiency with Linux/Windows, networking, and cloud (AWS, Azure, Kubernetes)
Experience mentoring or leading technical professionals and influencing internal teams
Original job description
Proscia develops AI-powered digital pathology software. The Strategic Support Engineer owns technical relationships and issue resolution for strategic customer accounts, leads incident response, and works with internal teams to inform product priorities and maintain customer technical health.Bachelor's degree in Computer Science, Biomedical Engineering,…