Founding Customer Success Engineer at Fasten Health · New York, NY · Joined
FH
Founding Customer Success Engineer
Fasten Health · New York, NY · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
$80k–$120kListed
Workplace
On-site
Job type
Full-time
Level
Middle
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Fasten Health is hiring a founding Customer Success Engineer to support customers integrating with its patient-mediated healthcare data API, owning issues through resolution and establishing support processes.
What you’ll do
Own customer requests through resolution
Investigate technical API and integration issues
Coordinate with engineering on escalations
Establish support processes and documentation
Explain technical issues to developers and non-technical customers
Manage multiple customer priorities with good judgment
What you’ll need
3+ years in technical support, customer support, client operations, or healthcare technology
Experience supporting a technical B2B product, API, integration, or software platform
Working knowledge of REST APIs, authentication flows, and web application concepts
Comfort with API documentation, browser developer tools, logs, dashboards, and ticketing systems
Strong written communication and ability to explain technical issues
Experience in digital health, healthcare IT, health-data platforms, or a regulated industry
Original job description
Fasten Health is hiring its first dedicated customer support professional to help customers integrate with and use its patient-mediated healthcare data API. The role owns customer requests through resolution, investigates technical API and integration issues, coordinates with engineering, and helps establish support processes and documentation.3+yrs…