Product Business Analyst at HCA Healthcare · United States · Joined
HH
Product Business Analyst
HCA Healthcare · United States · Just now · 0 applicants
NewRemoteFull-timeSenior
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Senior
Team: Parallon · Source: jobright · Posted by joined-scrapper
About the role
Parallon, part of HCA Healthcare, is seeking a Product Business Analyst to support virtual agent and IVR technologies across contact centers, partnering with business, technical, IT, and operations teams to gather requirements, improve call flows, and use performance data to enhance customer experience and operational results.
What you’ll do
Support strategy, optimization, and implementation of virtual agent and IVR technologies
Partner with business, technical, IT, and Operations teams
Gather requirements
Improve call flows
Support implementation and quality assurance
Use performance data to improve customer experience and operational results
What you’ll need
Bachelor's degree in Computer Science, Analytics, Information Systems, Business Administration, Engineering or related field
10+ years of experience
5-7+ years of experience in related positions
Contact Center experience
Experience with contact center technologies, virtual agents, IVR platforms, and cloud-based solutions
Original job description
Parallon, part of HCA Healthcare, is hiring a Product Business Analyst to support the strategy, optimization, and implementation of virtual agent and IVR technologies across contact centers. The role partners with business, technical, IT, and Operations teams to gather requirements, improve call flows, support implementation and quality assurance, and use…