VySystems · New York City metropolitan area · Just now · 0 applicants
NewHybridFull-timeMiddle
Pay
Pay not listed
Workplace
Hybrid
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
VySystems is hiring a Product Owner to drive a clienteling and omnichannel engagement ecosystem across stores, customer care, and digital channels. The role owns the delivery-ready backlog, translates strategy into requirements, and guides capabilities from discovery through adoption.
What you’ll do
Translate strategic priorities into actionable requirements
Own and prioritize the delivery-ready backlog
Guide capabilities from discovery through adoption
Create user stories, acceptance criteria, process flows, and UAT scenarios
Manage backlog prioritization and delivery dependencies
Facilitate stakeholders across stores, customer care, and digital channels
What you’ll need
Proven experience as a Product Owner, Business Analyst, or comparable delivery-facing product role in retail technology, CRM, or clienteling
Practical experience with Tulip clienteling, Salesforce CRM, and Salesforce Data 360
Strong understanding of store operations, associate workflows, assisted selling, customer service, and connected digital-to-store journeys
Excellent analytical thinking, stakeholder facilitation, written communication, problem-solving, and decision-making
Experience supporting premium retail, relationship-led selling, or high-touch customer service models
Familiarity with AI-driven personalization, Next Best Action, segmentation, CRM journeys, and automation
Original job description
VySystems seeks an experienced Product Owner to advance a clienteling and omnichannel engagement ecosystem across stores, customer care and digital channels. The role translates strategic priorities into actionable requirements, owns a delivery-ready backlog and guides capabilities from discovery through adoption.Proven experience as a Product Owner,…