Technical Account Manager at Black Mountain Dynamics · United States · Joined
BD
Technical Account Manager
Black Mountain Dynamics · United States · Just now · 0 applicants
NewRemoteFull-timeSenior
Pay
$130k–$180kListed
Workplace
Remote
Job type
Full-time
Level
Senior
Source: jobright · Posted by joined-scrapper
About the role
Black Mountain Dynamics seeks a remote Technical Account Manager to own post-sale client relationships for its managed IT and cybersecurity services, coordinating onboarding, success planning, QBRs, and renewals. The role blends customer-facing account management with technical literacy to support B2B clients.
What you’ll do
Own post-sale client relationships and experience
Coordinate onboarding
Develop and execute success plans
Lead QBRs
Manage renewals
Build the customer success playbook
What you’ll need
Experience in a customer-facing role at an MSP, MSSP, or IT services firm
Operational rigor and ability to build repeatable processes
Exceptional written and verbal communication
Technical literacy in networking, security, and cloud concepts
Proficiency with ticketing, documentation, and collaboration platforms
Familiarity with HaloPSA and Hudu
Original job description
Black Mountain Dynamics delivers managed IT and cybersecurity services. The Technical Account Manager owns post-sale client relationships and experience, including onboarding coordination, success planning, QBRs, renewals, and development of the customer success playbook.Experience in a customer-facing role at an MSP, MSSP, IT services firm, or similar…