Playlist · United States · Just now · 0 applicants
NewRemoteFull-timeSenior
Pay
$52k–$70kListed
Workplace
Remote
Job type
Full-time
Level
Senior
Team: CX · Source: jobright · Posted by joined-scrapper
About the role
Playlist seeks a CX Training Specialist to design and deliver training programs using Kite for internal teams, customers, and partners. The role focuses on onboarding, virtual training, and measuring effectiveness to improve product adoption and customer outcomes.
What you’ll do
Design, develop, and deliver training using Kite
Build onboarding programs and learning resources
Lead virtual training sessions
Create accessible learning content
Evaluate training effectiveness using feedback and engagement data
Support product adoption and customer outcomes
What you’ll need
5+ years in customer service, customer success, or training within a SaaS business
2+ years creating and delivering training, onboarding, or certification programs
2+ years using a learning management system (LMS)
Experience creating accessible learning content
Strong written and verbal communication skills
Experience measuring training effectiveness with learner feedback, engagement data, completion rates, or performance metrics
Original job description
Playlist is hiring a CX Training Specialist to design, develop, and deliver training for internal teams, customers, and external partners using Kite. The role builds onboarding programs and learning resources, leads virtual training, and evaluates training effectiveness to support product adoption and customer outcomes.5+ years in customer service,…