Customer Success Manager at DataCamp · New York, NY · Joined
D
Customer Success Manager
DataCamp · New York, NY · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Middle
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
DataCamp is hiring a Customer Success Manager to own strategic enterprise client relationships from onboarding through renewal, focusing on adoption, retention, expansion, and data/AI transformation outcomes. The role involves success planning, launching learning initiatives, capturing business value, and collaborating cross-functionally to enhance customer experience and influence the product roadmap.
What you’ll do
Manage strategic enterprise client relationships from onboarding through renewal
Drive adoption, retention, expansion, and data/AI transformation outcomes
Develop success plans and launch learning initiatives
Capture business value and create champions and value stories
Collaborate cross-functionally to improve customer experience and product roadmap
Identify and document risk/growth opportunities and create renewal quotes and POs
What you’ll need
3+ years of experience in consulting, customer success, pre-sales, account management, or support
Proficiency in big data and advanced analytics technology, topics, and trends
Demonstrated track record of meeting or exceeding GRR and NRR targets
'Teach to fish' mentality for enabling client adoption and championing DataCamp
Experience with Salesforce, risk/growth documentation, sales collaboration, and renewal quotes/POs
Willingness to experiment with new Customer Success playbooks, workshops, or motions
Original job description
DataCamp empowers individuals and organizations with data and AI skills through practical learning experiences. The Customer Success Manager will manage strategic enterprise client relationships from onboarding through renewal, driving adoption, retention, expansion, and data and AI transformation outcomes. The role involves developing success plans,…