Sr Customer Success Manager (MCO) at HHAeXchange · United States · Joined
H
Sr Customer Success Manager (MCO)
HHAeXchange · United States · Just now · 0 applicants
NewRemoteFull-timeSenior
Pay
$120k–$140kListed
Workplace
Remote
Job type
Full-time
Level
Senior
Source: jobright · Posted by joined-scrapper
About the role
HHAeXchange is hiring a remote Senior Customer Success Manager to lead strategic relationships with major Managed Care Organization partners, focusing on retention, adoption, expansion, and value realization across multiple markets. The role requires extensive client service experience, healthcare industry knowledge, and the ability to travel 25-50%.
What you’ll do
Serve as strategic relationship lead for major Managed Care Organization partners
Manage client relationships from implementation through ongoing operations
Drive retention, adoption, and expansion across multiple markets
Resolve issues and ensure customer value realization
Facilitate cross-functional collaboration
Travel 25-50%, including overnight travel
What you’ll need
Bachelor's degree required
5+ years of client service experience required
Experience with healthcare or homecare industry required
Experience overseeing teams or projects in a matrix environment
Excellent verbal, written, and interpersonal communication skills
Strong client relationship management and problem-solving skills
Original job description
HHAeXchange is a technology platform for home and community-based care. The Senior Customer Success Manager will serve as the strategic relationship lead for major Managed Care Organization partners, managing client relationships from implementation through ongoing operations. The role focuses on retention, adoption, expansion, issue resolution,…