Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence at Amazon · Boston, MA · Joined
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Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
Amazon · Boston, MA · Just now · 0 applicants
NewOn-siteFull-timeSenior
Pay
$131k–$178kListed
Workplace
On-site
Job type
Full-time
Level
Senior
Team: Amazon Connect Center of Delivery Excellence · Source: jobright · Posted by joined-scrapper
About the role
Amazon Web Services Professional Services is seeking a Senior Delivery Consultant to design and implement complex AWS contact center solutions using Amazon Connect and Lex, advising customers and ensuring best practices. The role involves hands-on architecture, integration, and mentoring, with a focus on conversational AI and cloud migration.
What you’ll do
Design, implement, and manage complex AWS contact center solutions
Advise customers on enterprise cloud adoption
Support migrations to AWS contact center platforms
Ensure project delivery follows best practices
Mentor and train team members
Develop reusable organizational artifacts
What you’ll need
Bachelor's degree in related field
3+ years of cloud architecture and implementation experience
3+ years as contact center technology architect or senior developer
2+ years designing NLP/NLU solutions with conversational AI frameworks
2+ years hands-on coding with REST APIs and web services
Knowledge of security and compliance standards (HIPAA, GDPR)
Original job description
Amazon Web Services (AWS) Professional Services helps customers achieve business outcomes through enterprise cloud adoption and specialized AWS guidance. The Senior Delivery Consultant will design, implement, and manage complex AWS contact center solutions using technologies such as Amazon Connect and Lex, while advising customers, supporting migrations,…