Customer Success Lead at Dscout · United States · Joined
D
Customer Success Lead
Dscout · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Middle
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Dscout seeks a Lead Research Advisor to help mid-market customers adopt its UX research platform, manage customer relationships, and drive successful research outcomes and retention.
What you’ll do
Help customers adopt the UX research platform
Help customers realize value and achieve successful research outcomes
Manage customer relationships and account risk
Support customer research projects
Collaborate with sales, product, and other teams
Improve customer adoption and retention
What you’ll need
2+ years in research or product design, ideally with Customer Success, agency, or consulting exposure
Proven client consulting skills to drive product adoption and maximize customer lifetime value
BA/BS in anthropology, sociology, market research, design research, HCI, or equivalent experience
Excellent oral and written communication, friendly and professional
Collaborative and independent work style with experience mentoring team members
Strong critical thinking, CRM tool experience (e.g., Salesforce), organization, empathy, curiosity, and qualitative research engagement experience a plus
Original job description
Dscout is hiring a Lead Research Advisor, Mid-Market to help customers adopt its UX research platform, realize value, and achieve successful research outcomes. The role manages customer relationships and account risk, supports research projects, and collaborates with sales, product, and other teams to improve adoption and retention.2+ years experience in…