4354-Partner Customer Success (Healthcare) at Innovaccer · United States · Joined
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4354-Partner Customer Success (Healthcare)
Innovaccer · United States · Just now · 0 applicants
NewRemoteFull-timeLead
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Lead
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Innovaccer is hiring a Partner, Customer Success to own strategic healthcare client relationships, drive platform adoption and measurable outcomes, and mentor Customer Success leaders. The remote U.S. role focuses on retaining and expanding enterprise healthcare accounts using Innovaccer's population health and AI platforms.
What you’ll do
Own strategic healthcare client relationships and ensure successful delivery, adoption, and outcomes
Lead account retention and growth
Drive executive client engagement
Ensure platform adoption and delivery accountability
Guide clients through platform evolution from initial deployment to enterprise-wide use
Mentor Customer Success leaders
What you’ll need
15+ years in healthcare provider services or enterprise healthcare technology
5–10+ years in customer success, enterprise account leadership, or platform delivery leadership
Experience delivering enterprise software, population health, data, analytics, or AI-enabled platforms in healthcare
Experience supporting deployment and adoption of enterprise AI, workflow automation, or large-scale data platforms
Strong C-suite relationship management and executive communication skills
Track record across CARR, ARR expansion, churn, NPS, and CSAT
Original job description
Innovaccer is seeking a Partner, Customer Success to own strategic healthcare client relationships and ensure successful delivery, adoption, and measurable outcomes from its population health and AI platforms. The role leads account retention and growth, executive client engagement, platform adoption, delivery accountability, and mentorship of Customer…