Principal Technical Program Manager, Amazon Customer Service at Amazon · Seattle, WA · Joined
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Principal Technical Program Manager, Amazon Customer Service
Amazon · Seattle, WA · Just now · 0 applicants
NewOn-siteFull-timeLead
Pay
$177k–$239kListed
Workplace
On-site
Job type
Full-time
Level
Lead
Team: Customer Service Network Solutions · Source: jobright · Posted by joined-scrapper
About the role
Lead the strategic partnership between Amazon Customer Service and Amazon Connect, defining adoption strategy, influencing product roadmap, and delivering complex cross-functional technical programs.
What you’ll do
Own strategic relationship between Amazon Customer Service and Amazon Connect
Define adoption strategy for Amazon Connect
Prioritize feature requests and influence product roadmaps
7+ years of technical product or program management experience
10+ years working directly with engineering teams
5+ years of software development experience
Experience managing programs across cross-functional teams
8+ years managing complex technology projects
Original job description
Amazon is a customer-centric technology company whose Customer Service Network Solutions organization designs, plans, and operates its global customer service network. The Principal Technical Program Manager will own the strategic relationship between Amazon Customer Service and Amazon Connect, defining adoption strategy, prioritizing feature requests,…