Quid is hiring a remote Account Manager to own customer success, retention, and growth across a post-sale portfolio, driving adoption, renewals, and expansion while coordinating customer and internal stakeholders.
What you’ll do
Manage adoption and customer initiatives across the post-sale lifecycle
Own renewals and contract execution through negotiation and signature
Drive account expansion and growth
Coordinate customer and internal stakeholders
Retain and grow a portfolio of customers
Translate customer-health and adoption signals into actions
What you’ll need
5-7 years of account management, customer success, or client services experience in SaaS or technology
Consistent top 5-10% performance with renewal, retention, and growth results
Proven success retaining and growing a book of business
Strong program-management and stakeholder-coordination skills
Strong technical aptitude with product configuration, usage data, workflows, and integrations
Bachelor's degree and eligibility to work in the United States
Original job description
Quid is hiring an Account Manager to own the success, retention, and growth of a customer portfolio across the post-sale lifecycle. The role manages adoption, customer initiatives, renewals, contract execution, and account expansion while coordinating customer and internal stakeholders.Five to seven years of experience in account management, customer…