Customer Success Manager - Bolingbrook, IL at Formic · Bolingbrook, IL · Joined
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Customer Success Manager - Bolingbrook, IL
Formic · Bolingbrook, IL · Just now · 0 applicants
NewOn-siteFull-timeSenior
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Senior
Source: jobright · Posted by joined-scrapper
About the role
Formic is seeking a Customer Success Manager to serve as a consultative partner for manufacturers using their robotic automation solutions, focusing on post-deployment support, customer health, adoption, and account expansion.
What you’ll do
Coordinate post-deployment support
Monitor customer health
Identify opportunities to improve adoption
Expand existing accounts
Build trusting relationships with stakeholders
Collaborate cross-functionally
What you’ll need
3-5+ years in manufacturing operations
Familiarity with robotic automation systems
Outstanding communication and stakeholder management skills
Strong judgment during escalations
Proficiency with CRM tools like Salesforce
Ability to travel ~30% to customer sites
Original job description
Formic provides robotic automation solutions to manufacturers through a Robotics-as-a-Service model. The Customer Success Manager serves as a consultative partner to customers after deployment, coordinating support, monitoring customer health, and identifying opportunities to improve adoption and expand existing accounts.3-5+ years of experience in a…