About the role

What you’ll do

• Own the vision, roadmap, backlog, and priorities for Connected Insights
• Deliver personalized insights and next-best actions using data and AI across agent and employee experiences
• Partner with business, product, data science, UX, and technology teams
• Drive measurable outcomes for the Digital Frontline Influence strategy
• Build reusable capabilities via headless, API-first design for multiple experiences
• Influence senior leaders and build trust with frontline stakeholders

What you’ll need

• Bachelor's degree in relevant field and 7+ years in business, technology, or consulting with 5-7 years on agile teams
• Advanced knowledge of Agile development methodologies
• Experience owning a digital product, ideally involving data, AI, or personalization
• Proven business expertise to set clear product priorities
• Strong communication and stakeholder influencing skills across organizational boundaries
• Comfort making decisions under uncertainty with a strong experimental mindset

Original job description