Customer Success Manager at Artist Growth · United States · Joined
AG
Customer Success Manager
Artist Growth · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
$60k–$80kListed
Workplace
Remote
Job type
Full-time
Level
Middle
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Artist Growth is hiring a Customer Success Manager to drive platform adoption among enterprise and SMB music-business customers, oversee onboarding and training, and collaborate with internal teams to improve the customer experience.
What you’ll do
Guide enterprise customers through implementation and training
Support SMB customers
Help customers grow their use of the platform
Partner with product, engineering, operations, renewals, and billing teams
Improve customer experience
Inform product development
What you’ll need
Experience in the music business
Experience in customer success, account management, implementation, or similar customer-facing role
Strong listening skills
A growth mindset
Clear, friendly communication in writing and in person
Great organization and follow-through across many accounts
Original job description
Artist Growth is hiring a Customer Success Manager to guide enterprise customers through implementation and training, support SMB customers, and help customers grow their use of the platform. The role partners with product, engineering, operations, renewals, and billing teams to improve customer experience and inform product development.Experience in the…