Customer Service Advocate at Carrington Holding Company, LLC · United States · Joined
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Customer Service Advocate
Carrington Holding Company, LLC · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
$35–$40/hrListed
Workplace
Remote
Job type
Full-time
Level
Middle
Team: Mortgage Customer Service · Source: jobright · Posted by joined-scrapper
About the role
Resolves escalated and complex customer complaints for a mortgage services company, coordinating with customers, internal and external resources, and legal counsel while supporting remediation and complaint documentation.
What you’ll do
Resolve escalated and complex customer complaints
Coordinate with customers, internal and external resources, and legal counsel
Support remediation and complaint documentation efforts
Communicate across multiple business areas and management levels
Make decisions with moderate to high impact on the immediate work unit
Organize and prioritize own work schedule
What you’ll need
High school diploma required
Three to five years' related work experience in a legal, customer complaint environment
Proficient with Microsoft 365 (Word, Outlook, and Excel)
Excellent analytical, verbal, and written communication skills
Ability to communicate with irate customers in a calm and professional manner
Original job description
Carrington Holding Company, LLC is a real estate services company with businesses spanning asset management, mortgages, real estate transactions, and real estate logistics. The Mortgage Customer Service Advocate resolves escalated and complex customer complaints, coordinates with customers, internal and external resources, and legal counsel, and supports…