Customer Support Specialist at EF · Denver, CO · Joined
E
Customer Support Specialist
EF · Denver, CO · Just now · 0 applicants
NewHybridFull-timeJunior
Pay
Pay not listed
Workplace
Hybrid
Job type
Full-time
Level
Junior
Team: Cultural Care Au Pair · Source: jobright · Posted by joined-scrapper
About the role
Cultural Care Au Pair is looking for a Customer Support Specialist to assist host families, au pairs, and Local Childcare Consultants through phone, live chat, and email. The role focuses on resolving customer issues, providing prompt assistance, and improving the overall customer experience.
What you’ll do
Support host families, au pairs, and Local Childcare Consultants via phone, live chat, and email
Resolve customer issues and provide prompt assistance
Manage high volumes of priorities in a fast-paced environment
Apply program policies in ambiguous or unfamiliar customer scenarios
Help improve the customer experience
What you’ll need
1+ years of customer service experience
Comfort managing phone, chat, and email simultaneously
Thrives in a fast-paced environment
Excellent written and verbal communication skills
Excellent attention to detail and organizational skills
Creative problem-solving and critical thinking skills
Original job description
Cultural Care Au Pair is hiring a Customer Support Specialist to support host families, au pairs, and Local Childcare Consultants through phone, live chat, and email. The role resolves customer issues, provides prompt assistance, and helps improve the customer experience.1+ years of customer service experienceComfort working autonomously, managing…