Customer Care Specialist at Ridgewood Savings Bank · Ridgewood, NY · Joined
RB
Customer Care Specialist
Ridgewood Savings Bank · Ridgewood, NY · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
$46k–$55kListed
Workplace
On-site
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Ridgewood Savings Bank seeks a Customer Care Specialist to support customers through phone, email, and chat, focusing on account assistance, digital banking promotion/troubleshooting, and account security.
What you’ll do
Support customers with accounts, bank products, and services via phone, email, and chat
Promote and troubleshoot digital banking services
Help customers secure their accounts
Manage multiple tasks efficiently in a fast-paced environment
Maintain professional rapport with other departments and branches
What you’ll need
High School diploma
At least two years' experience on the core system
Proficient with use of MS-Office suite
Proficient in computers, smartphones, tablets and their operating systems
Excellent verbal and written communication skills
Strong knowledge of bank's products and services
Original job description
Ridgewood Savings Bank is hiring a Customer Care Specialist to support customers with their accounts, bank products, and services through telephone, email, and chat. The role promotes and troubleshoots digital banking services and helps customers secure their accounts.Proficient in computers, smartphones, tablets and their operating systems, software and…