Customer Success Manager at Workday · Austin, TX · Joined
W
Customer Success Manager
Workday · Austin, TX · Just now · 0 applicants
NewHybridFull-timeSenior
Pay
$95k–$143kListed
Workplace
Hybrid
Job type
Full-time
Level
Senior
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Workday is hiring a Customer Success Manager to help customers realize value from Workday Adaptive Planning, focusing on adoption, strategic relationships, renewals, and growth opportunities. The role partners with Sales, Services, and Product teams and requires 5+ years of CSM experience supporting SaaS solutions.
What you’ll do
Help customers realize value from Workday Adaptive Planning
Drive product adoption
Build strategic customer relationships
Manage renewals
Identify growth opportunities
Partner with Sales, Services, and Product teams
What you’ll need
5+ years of experience as a CSM supporting a SaaS solution
Experience negotiating contracts and managing renewals
Proven track record of overachieving goals and sales targets
Familiar with change management practices and process re-engineering
Experience using CRM and customer success tools (e.g., Salesforce, Gainsight)
Bachelor's degree or equivalent work experience
Original job description
Workday is hiring a Customer Success Manager to help customers realize value from Workday Adaptive Planning. The role focuses on adoption, strategic customer relationships, renewals, and identifying growth opportunities in partnership with Sales, Services, and Product teams.At least 5+ years of experience as a CSM supporting a SaaS solutionExperience…