Customer Success Strategy & Operations Manager at Cursor · Austin, TX · Joined
C
Customer Success Strategy & Operations Manager
Cursor · Austin, TX · Just now · 0 applicants
NewOn-siteFull-timeManager
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Manager
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
This role develops customer success models, metrics, systems, and experiments to improve customer value, retention, and growth for AI products, partnering with senior leaders and teams to scale customer engagement.
What you’ll do
Develop customer success models, metrics, systems, and experiments
Improve customer value, retention, and growth
Partner with senior leaders and teams to analyze product usage
Guide decisions based on data and experimentation
Scale customer engagement across touchpoints
Run programs that keep people informed and moving
What you’ll need
Experience in revenue strategy, customer strategy, or business operations
Experience supporting digital, scaled, or self-serve customer strategies
Strong analytical and modeling skills grounded in data
Experience with product usage data and experimentation frameworks
Ability to think holistically and systematically about customer journey
Experience partnering with Marketing and Product on lifecycle programs
Original job description
SpaceXSI is building a suite of AI products and services. The Customer Success Strategy & Operations Manager will develop customer success models, metrics, systems, and experiments to improve customer value, retention, and growth. The role partners with senior leaders and teams to analyze product usage, guide decisions, and scale customer engagement.You…