Senior Product Manager, Service Enablement at Ford Energy · Dearborn, MI · Joined
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Senior Product Manager, Service Enablement
Ford Energy · Dearborn, MI · Just now · 0 applicants
NewHybridFull-timeSenior
Pay
$116k–$218kListed
Workplace
Hybrid
Job type
Full-time
Level
Senior
Team: Service Enablement · Source: jobright · Posted by joined-scrapper
About the role
Ford Energy is seeking a Senior Product Manager to lead the digital after-sales service experience for battery energy storage products, focusing on AI-enabled support tools and responsible agentic AI deployment. The role involves owning the product roadmap from discovery to launch and scaling solutions that improve customer support and business outcomes.
What you’ll do
Lead roadmap and delivery of service and support tools
Deploy agentic AI responsibly to improve customer support
Drive issue resolution and business outcomes
Shape digital after-sales service experience for storage products
What you’ll need
10+ years of progressive product management leadership
5+ years leading digital product development or AI-enabled products
Experience building reliable autonomous AI systems
3+ years owning 0-to-1 digital product development
1+ years shipping AI/ML enabled features
Legal authorization to work in the US
Original job description
Ford Energy is seeking a Senior Product Manager to shape its digital after-sales service experience for battery energy storage products. The role leads the roadmap and delivery of service and support tools, including responsible deployment of agentic AI to improve customer support, issue resolution, and business outcomes.HS Diploma or equivalent…