Advicer.bio · United States · Just now · 0 applicants
NewRemoteFull-timeManager
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Manager
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Advicer.bio is hiring a Director of Customer Success to lead customer success strategy and operations across its advisor, firm, and provider offerings. The role manages key accounts, develops onboarding and expansion playbooks, and partners with product, marketing, and leadership to improve customer outcomes.
What you’ll do
Lead the customer success team
Manage key accounts and retention
Develop onboarding and expansion playbooks
Partner with product and marketing
Improve customer outcomes
Align success efforts with company priorities
What you’ll need
Industry operations experience
Strong data orientation
Commitment to delivering exceptional value
Original job description
Advicer.bio is hiring a Director of Customer Success to lead customer success strategy and operations across its advisor, firm, and provider offerings. The role leads the customer success team, manages key accounts and retention, develops onboarding and expansion playbooks, and partners with product, marketing, and leadership to improve customer outcomes…