Manager, IT at Hippo Insurance · Austin, TX · Joined
HI
Manager, IT
Hippo Insurance · Austin, TX · Just now · 0 applicants
NewHybridFull-timeManager
Pay
Pay not listed
Workplace
Hybrid
Job type
Full-time
Level
Manager
Team: IT · Source: jobright · Posted by joined-scrapper
About the role
Lead the IT support team at Hippo Insurance, managing walkup, ticket, email, and chat support while partnering to enhance internal tools, processes, and the employee experience.
What you’ll do
Lead and manage the IT support team
Provide in-person walkup, ticket, email, and chat support
Partner with Director of IT to improve internal tools and documentation
Enhance service delivery and employee support experience
Manage projects and drive metrics-based improvements
Mentor and provide constructive feedback to team members
What you’ll need
6+ years in modern IT support environment
3+ years leading projects and 2+ years people management
Hands-on with identity providers, device management, and enterprise tools (Slack, Teams, Zoom)
Subject matter expert in one or more enterprise tools
Extensive knowledge of macOS and Windows
Strong understanding of ticket management and metrics
Original job description
Hippo Insurance is seeking an IT Manager to lead its support team and assist customers through in-person walkups, support tickets, email, and chat. The role partners with the Director of IT to improve internal tools, documentation, processes, service delivery, and the employee support experience.6+ years of experience in a modern IT Support environment…