Team: Customer Care · Source: jobright · Posted by joined-scrapper
About the role
Provide remote, tailored support to CLEAR members by phone, email, and chat, helping them manage memberships and resolve issues. This entry-level full-time role focuses on friendly, resourceful service that improves the overall member experience.
What you’ll do
Create memorable member experiences and provide tailored support via phone, email, and live chat
Help members manage their memberships
Resolve member issues with empathy and patience
Identify ways to improve the Member Experience
Follow security and safety guidelines and protocols
Multi-task in a fast-paced tech environment
What you’ll need
Positive, friendly demeanor and commitment to outstanding service
Excellent oral and written communication skills
Strong comfort with multitasking in a fast-paced tech environment
Ability to comply with security and safety policies and procedures
High school diploma or GED equivalent
Previous sales and/or customer service experience is a plus
Original job description
CLEAR hires a Customer Care Specialist to create memorable member experiences and provide tailored support through phone, email, and live chat. The role helps members manage their memberships, resolves issues, and identifies ways to improve the Member Experience.A positive, friendly demeanor with a commitment to outstanding serviceIdentifying problems…