Senior Customer Service Representative at Biotage · Charlotte, NC · Joined
B
Senior Customer Service Representative
Biotage · Charlotte, NC · Just now · 0 applicants
NewHybridFull-timeSenior
Pay
Pay not listed
Workplace
Hybrid
Job type
Full-time
Level
Senior
Source: jobright · Posted by joined-scrapper
About the role
Biotage seeks a Senior Customer Service Representative to manage end-to-end customer orders and account administration, including processing transactions, coordinating forms and returns, and providing operational guidance. The role requires strong attention to detail, customer-service judgment, and experience with CRM/ERP systems in a high-volume environment.
What you’ll do
Process daily customer transactions accurately
Coordinate customer forms, vendor setup, COIs, RMAs, and credits
Provide operational guidance and maintain accurate records
Ensure timely follow-through on orders and issues
What you’ll need
4+ years in customer service, order management, or sales support
Experience with Dynamics 365, Salesforce, ServiceMax, or similar CRM/ERP
Associate or bachelor's degree in business or related field
Experience as a senior representative or informal leader
Strong organizational, multitasking, and communication skills
Experience in life sciences or regulated environment preferred
Original job description
Biotage is hiring a Senior Customer Service Representative to manage customer orders and account administration from request through fulfillment and resolution. The role processes daily transactions, coordinates customer forms, vendor setup, COIs, RMAs, and credits, and provides operational guidance while ensuring accurate records and timely follow-through.…