Customer Activations Manager at Warp · New York, NY · Joined
W
Customer Activations Manager
Warp · New York, NY · Just now · 0 applicants
NewOn-siteFull-timeManager
Pay
$100k–$160kListed
Workplace
On-site
Job type
Full-time
Level
Manager
Team: Customer Activations · Source: jobright · Posted by joined-scrapper
About the role
Warp is hiring a Customer Activations Manager to lead the full onboarding journey for its AI-native employee management platform, ensuring customers are fully set up, engaged, and successfully activated. The role focuses on project management, stakeholder communication, and tailoring onboarding to companies of different sizes in a fast-paced startup environment.
What you’ll do
Own the end-to-end customer onboarding process
Ensure clients are fully set up and engaged with the platform
Guide customer stakeholders through a structured onboarding checklist
Tailor onboarding approach by company size
What you’ll need
3+ years in implementation, customer success, or project management in B2B SaaS with a track record of hitting activation or onboarding KPIs
Strong communicator able to move multiple customer stakeholders through a structured checklist
Organized, process-driven, and calm under pressure managing concurrent implementations
Experience with payroll, HR tech, or fintech products
Familiarity with payroll platforms, HRIS systems, or accounting software like QuickBooks or Xero
High agency, builder's mindset, and bias for action in a fast-paced environment
Original job description
Warp is an AI-native employee management platform that simplifies payroll and compliance for companies. The Customer Activations Manager will oversee the entire customer onboarding process, ensuring that clients are fully set up and engaged with the platform to achieve successful activation.Atleast 3+ years of experience in implementation, customer…