Customer Success Partnership Manager at Pencil · East Coast (Eastern Time Zone), United States · Joined
P
Customer Success Partnership Manager
Pencil · East Coast (Eastern Time Zone), United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Middle
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Pencil is hiring a Customer Success Partnership Manager to own the commercial and strategic health of a portfolio of East Coast accounts, focusing on client relationships, growth, renewals, and partnership planning. The role requires agency experience and a curiosity about how generative AI is transforming marketing workflows.
What you’ll do
Own commercial and strategic health of accounts
Manage client relationships and partnership planning
Drive account growth and renewals
Build and maintain organized account documentation
Operate at strategy level above tool mechanics
What you’ll need
3–5 years in customer success, account management, or client-facing commercial roles
Track record of owning renewals and growing accounts
Strong client-facing communication and presentation skills
Familiarity with subscription-based business models
Original job description
Pencil develops a SaaS product using generative AI for advertising content creation. The Customer Success Partnership Manager owns the commercial and strategic health of a portfolio of accounts, focusing on client relationships, account growth, renewals, and partnership planning.Candidates must be located on the East Coast and within the Eastern Time Zone…