Customer Support Specialist at Dew Software · Oklahoma City, OK · Joined
DS
Customer Support Specialist
Dew Software · Oklahoma City, OK · Just now · 0 applicants
NewHybridContractJunior
Pay
Pay not listed
Workplace
Hybrid
Job type
Contract
Level
Junior
Source: jobright · Posted by joined-scrapper
About the role
Provides Tier-1 digital chat support to real estate appraisers and inspectors, assisting with software navigation, account inquiries, and routine workflow issues while escalating complex technical problems to Tier-2 specialists.
What you’ll do
Provide Tier-1 digital chat support to real estate appraisers and inspectors
Assist with software navigation and account inquiries
Resolve common problems and routine workflow issues
Escalate complex technical issues to Tier-2 specialists
Manage concurrent chat conversations
What you’ll need
At least 1 year of experience in customer service, customer support, or a related office-based role
Strong written English communication skills, including grammar, spelling, and professional digital etiquette
Ability to explain technical or procedural information clearly and concisely
Basic familiarity with Windows operating systems, web browsers, mobile applications, and online tools
Recommended typing speed of 45–50+ words per minute
Experience with digital chat support or customer service platforms and CRM/ticketing tools such as Salesforce, Zendesk, or LiveChat
Original job description
Dew Software is seeking a Customer Support Specialist to provide Tier-1 digital chat support to real estate appraisers and inspectors across the United States and Canada. The role assists with software navigation, account inquiries, and routine workflow issues, resolving common problems and escalating complex technical issues to Tier-2 specialists.At…