Director, Customer Success at ArmorCode Inc. · United States · Joined
AI
Director, Customer Success
ArmorCode Inc. · United States · Just now · 0 applicants
NewRemoteFull-timeManager
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Manager
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
ArmorCode is hiring a Director of Customer Success to lead the end-to-end customer journey for enterprise security customers, driving retention, growth, and scalable AI-enabled engagement practices. The role manages global Customer Success strategy and operations, builds high-performing teams, and engages C-level stakeholders at Fortune 1000 companies.
What you’ll do
Lead end-to-end customer journey from onboarding to advocacy
Manage global Customer Success strategy and operations
Engage C-level stakeholders at Fortune 1000 companies
Build and scale high-performing CS teams
What you’ll need
15+ years in Enterprise Customer Success, 10+ in SaaS
Proven CS leadership in technology or cybersecurity
Experience scaling CS in $25M-$100M ARR companies
Track record driving GRR and NRR in enterprise SaaS
Experience implementing AI-driven tooling in CS org
Bachelor's degree in Business, Computer Science, or related field
Original job description
ArmorCode is hiring a Director, Customer Success to lead the end-to-end customer journey for its enterprise security customers, from onboarding and adoption through renewal, expansion, and advocacy. The role leads global Customer Success strategy and operations, drives retention and growth, and builds scalable, AI-enabled customer engagement and support…