Customer Retention Specialist at Consumer Cellular, Inc. · United States · Joined
CI
Customer Retention Specialist
Consumer Cellular, Inc. · United States · Just now · 0 applicants
NewRemoteFull-timeJunior
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Junior
Source: jobright · Posted by joined-scrapper
About the role
Consumer Cellular is hiring a Customer Retention Specialist to support customers considering canceling their service. The role focuses on understanding concerns, offering personalized solutions, and building loyalty while meeting retention and sales goals.
What you’ll do
Support customers considering canceling their service
Understand customer concerns and identify root issues
Recommend personalized solutions
Resolve issues with diplomacy and respect
Build long-term customer loyalty
Meet retention and sales goals
What you’ll need
Exceptional de-escalation and listening skills
Ability to handle complex and escalated customer situations
Attention to detail, sales savvy, problem-solving and persuasion skills
Ability to multitask and use multiple systems while on the phone
MS Office Suite experience and aptitude to learn new applications
Professional communication skills and bilingual Spanish/English fluency for bilingual opportunity
Original job description
Consumer Cellular is hiring a Customer Retention Specialist to support customers considering canceling their service. The role focuses on understanding customer concerns, recommending personalized solutions, resolving issues, and building long-term loyalty while meeting retention and sales goals.Must have exceptional de-escalation skills with a focus on…