Director, CX Strategy and Operations at Instructure · United States · Joined
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Director, CX Strategy and Operations
Instructure · United States · Just now · 0 applicants
NewRemoteFull-timeManager
Pay
$165k–$180kListed
Workplace
Remote
Job type
Full-time
Level
Manager
Team: Customer Experience · Source: jobright · Posted by joined-scrapper
About the role
Instructure is looking for a Director of CX Strategy and Operations to lead strategy, systems, and insights for its Customer Experience organization, focusing on customer health, retention, AI/automation, and team development. The role requires a seasoned B2B SaaS operations leader who can build trusted customer health models and executive reporting.
What you’ll do
Lead CX strategy, operations, systems, and insights
Drive customer health and retention signal strategies
Implement AI and automation in post-sale operations
Own measurement, reporting, and operating cadence
Develop and manage the CX operations team
What you’ll need
10+ years in operations, strategy, or analytics in B2B SaaS
Leadership across multiple post-sale functions
Proven customer health model building for churn/expansion prediction
Hands-on AI/automation experience with measurable results
Strong data fluency with SQL/BI tools
Experience with customer success platforms, CRM, and product analytics
Original job description
Instructure is hiring a Director, CX Strategy and Operations to lead strategy, operations, systems, and insights across its Customer Experience organization. The role focuses on customer health and retention signals, AI and automation, measurement and reporting, operating cadence, and developing the CX operations team.10+ years in operations, strategy, or…