Product Support Specialist at Cartesia · San Francisco, CA · Joined
C
Product Support Specialist
Cartesia · San Francisco, CA · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
$90k–$110kListed
Workplace
On-site
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Cartesia seeks a Product Support Specialist to own customer support for its real-time voice and audio AI API, troubleshooting technical issues across channels and partnering with engineering to improve products and processes.
What you’ll do
Own customer support across multiple channels
Resolve and escalate technical issues
Work with Engineering and Product to improve customer outcomes
Support customers in real-time channels like shared Slack or chat
File well-formed tickets in a tracker like Linear
Write customer-facing updates during incidents or outages
What you’ll need
2+ years in technical support for an API or developer product
Hands-on troubleshooting: read requests, responses, and logs and reproduce issues
Clear written communication for customers, bug reports, runbooks, and docs
Experience with real-time support channels like Slack or chat
Track record of working with engineers to fix issues, including filing tickets in Linear
Familiarity with AI voice, speech, or audio products
Original job description
Cartesia builds real-time voice and audio AI products. The Product Support Specialist owns customer support across multiple channels, resolves and escalates technical issues, and works with Engineering and Product to improve customer outcomes and support processes.2+ years in technical support for an API or developer product, working a live queue of…