Manager, Digital Product Operations at Apple · Austin, TX · Joined
A
Manager, Digital Product Operations
Apple · Austin, TX · Just now · 0 applicants
NewOn-siteFull-timeManager
Pay
$195k–$294kListed
Workplace
On-site
Job type
Full-time
Level
Manager
Team: Digital Product Operations · Source: jobright · Posted by joined-scrapper
About the role
Apple is hiring a Manager of Digital Product Operations to lead a team optimizing customer-facing support journeys across digital channels. The role partners across Product, Engineering, Content Strategy, Retail, and Service Operations to deliver launches, integrations, and customer experience improvements.
What you’ll do
Lead team optimizing customer-facing support journeys
Connect Product Management, Engineering, Content Strategy, Retail, and Service Operations
Deliver product launches, feature integrations, and customer experience improvements
Manage complex cross-functional digital initiatives from concept to global launch
Oversee NPI readiness and critical incident ticketing operations
Drive workflow automation and administrative tooling evolution
What you’ll need
7+ years in digital program/project management, technical product operations, or related digital customer experience operations
Experience leading, mentoring, or managing program managers, technical PMs, or business analysts
Track record managing complex cross-functional digital initiatives through global operational launch
Strong written, verbal, and executive presentation skills with cross-organizational influence
Strong analytical and problem-solving skills using data to identify root causes and measure impact
Experience with conversational AI, virtual assistants, or LLM-driven self-service support
Original job description
Apple is hiring a Manager of Digital Product Operations to lead the team responsible for optimizing and executing customer-facing support journeys across its digital channels. The role connects Product Management, Engineering, Content Strategy, Retail, and Service Operations to deliver product launches, feature integrations, and customer experience…