Honorlock · United States · Just now · 0 applicants
NewRemoteFull-timeManager
Pay
$150k–$160kListed
Workplace
Remote
Job type
Full-time
Level
Manager
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Honorlock seeks a Sr. Director of Customer Success to lead CSMs, drive renewals and growth, and partner with sales and product. Requires 8+ years in customer success with 5+ years in leadership, and experience with Salesforce and Gong, with 20-25% travel.
What you’ll do
Lead and manage the Customer Success Manager team
Drive customer outcomes, renewals, and account growth
Partner with sales, product, marketing, and customer operations teams
Coach team members on growth and adoption execution
Develop and manage executive-level relationships
Navigate complex procurement processes
What you’ll need
Bachelor's degree
8+ years in customer success or related role, with 5+ years leading CSMs
Experience coaching on growth and adoption execution
Experience developing executive relationships and navigating procurement
Experience partnering with sales leadership on territory development
Comfort with Salesforce, Gong, and customer success platform, willingness to travel 20-25%
Original job description
Honorlock provides online proctoring solutions for educational institutions. The Sr. Director, Customer Success leads the Customer Success Managers and is accountable for customer outcomes, renewals, and account growth, while partnering with sales, product, marketing, and customer operations teams.Bachelor's degree8 or more years in customer success,…