Customer Support Representative at WorldVia · United States · Joined
W
Customer Support Representative
WorldVia · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
WorldVia is hiring a Customer Support Representative to assist agency members by responding to inquiries, troubleshooting issues, and maintaining records, while collaborating across teams to ensure a positive member experience.
What you’ll do
Respond to member inquiries
Troubleshoot issues
Maintain records
Collaborate across teams to resolve questions
Deliver a positive member experience
What you’ll need
2+ years of customer or client support experience, ideally using CRM/Support Desk tools
Engaging, empathetic communication—both written and verbal
Strong phone and active listening skills
Ability to adapt and respond to different communication styles
Resourcefulness, self-management, and great researching skills
Organized, able to multitask, prioritize, and manage time effectively; high school diploma required
Original job description
WorldVia is hiring a Customer Support Representative to support its agency members and help them succeed. The role responds to member inquiries, troubleshoots issues, maintains records, and collaborates across teams to resolve questions and deliver a positive member experience.2+ years of customer or client support experience, ideally using CRM/Support…