Team: Quality Assurance · Source: jobright · Posted by joined-scrapper About the role
Fetch seeks a QA Analyst to conduct quality assurance across Claims, Customer Support, and Partner Success teams, evaluating support interactions and identifying trends to inform training and process improvements.What you’ll do
- Administer quality assurance across Claims, Customer Support, and Partner Success teams
- Evaluate support conversations for quality and compliance
- Identify trends in customer interactions and support issues
- Partner with Learning and Development to enhance training and processes
Original job description
Fetch is hiring a QA Analyst to administer quality assurance across its Claims, Customer Support, and Partner Success teams. The role evaluates support conversations, identifies trends, and partners with Learning and Development to improve training and processes.