Senior Customer Success Manager at Intercom · Chicago, IL +2 more · Joined
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Senior Customer Success Manager
Intercom · Chicago, IL +2 more · Just now · 0 applicants
NewHybridFull-timeSenior
Pay
Pay not listed
Workplace
Hybrid
Job type
Full-time
Level
Senior
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
The Senior Customer Success Manager will guide large enterprise customers through adopting Fin, an AI Agent, from requirements and solution design to measurable business outcomes, while also supporting retention and strategic account growth.
What you’ll do
Guide customers through requirements gathering and solution design
Drive adoption of Fin AI Agent and measurable business outcomes
Support retention and strategic account growth
Help transform customer service with AI
Manage a broad portfolio of customer accounts
Communicate complex problems clearly across audiences
What you’ll need
8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles
Experience with business process mapping, requirements analysis, and solution design
Strong technical acumen and passion for AI/agent-building (coding not required)
Ability to simplify and communicate complex problems clearly across audiences
Strong prioritization skills to manage a broad portfolio of customer accounts while delivering depth of impact
Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers; self-motivated, adaptable, curious team player
Original job description
Fin, part of Salesforce, is hiring a Senior Customer Success Manager to help its largest and most complex customers transform customer service with its AI Agent, Fin. The role guides customers from requirements gathering and solution design through adoption and measurable business outcomes, while supporting retention and strategic account growth.8+ years…