Lead Systems Architect - Genesys CX, Oracle RightNow at Maximus · Frankfort, KY · Joined
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Lead Systems Architect - Genesys CX, Oracle RightNow
Maximus · Frankfort, KY · Just now · 0 applicants
NewOn-siteFull-timeLead
Pay
$120k–$180kListed
Workplace
On-site
Job type
Full-time
Level
Lead
Source: jobright · Posted by joined-scrapper
About the role
Maximus seeks a Lead Systems Architect to define and oversee technical architecture for enterprise contact center platforms, serving as the technical point of contact and managing operations, maintenance, and release coordination.
What you’ll do
Define and oversee technical architecture for enterprise contact center platforms
Serve as the technical point of contact
Oversee system operations and maintenance
Manage release coordination with client staff
Architect enterprise contact center operations and platforms
What you’ll need
Bachelor's degree in related field
7-10 years of relevant professional experience
Experience with Genesys CX Cloud or comparable contact center platforms
Experience with Oracle RightNow or comparable CRM platforms
Experience with Workforce Management Solutions
Experience with enterprise-level state program technical management and oversight
Original job description
Maximus is seeking a Systems Architect to define and oversee technical architecture for enterprise contact center platforms and project solutions. The role serves as the technical point of contact, oversees system operations and maintenance, and manages release coordination with client staff.Bachelor's degree in related field7-10 years of relevant…