Acumatica Customer Support Specialist, Level 2 at Hotel Investor Apps (HIA) · United States · Joined
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Acumatica Customer Support Specialist, Level 2
Hotel Investor Apps (HIA) · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Hotel Investor Apps seeks a Level 2 Acumatica Customer Support Specialist to support hotel finance teams with accounting and system questions, case resolution, and customer guidance. The role requires 4+ years of accounting or ERP support experience and strong Acumatica knowledge.
What you’ll do
Resolve accounting and system questions from hotel finance teams
Manage customer cases through resolution
Document and escalate issues as needed
Help improve team knowledge and customer guidance
Trace transactions through ERP modules to identify discrepancies
Support hotel finance teams using the hospitality ERP platform
What you’ll need
4+ years of experience in accounting, ERP functional support, or ERP consulting
Hands-on experience with HIA or Acumatica, or comparable mid-market ERP
Ability to trace transactions through ERP modules to identify issues
Clear, patient communication skills with finance users
Intermediate Excel skills and a Bachelor's degree in a related field or equivalent experience
Original job description
Hotel Investor Apps (HIA) is hiring a Level 2 Acumatica Customer Support Specialist to support hotel finance teams using its hospitality ERP and accounting platform. The specialist resolves accounting and system questions, manages customer cases through resolution, documents and escalates issues, and helps improve team knowledge and customer guidance.4+…